Who to contact for support with energy bills

Before you get in touch with us, there is a few things you can do to try and get assistance/help if you are running out of Gas/Electric, Here are some helpful tips below, However if you want us to help with this then please email us at: admin@peoplescharity.co.uk

Your energy provider:

In the first instance, contact your energy provider to see if they can offer any assistance. They may be able to review your bill and payment plan or have hardship funds available.

Your local council:

Contact your local council with the specific request of accessing the Household Support Fund. This is a grant distributed by councils in England specifically to support those who need it most. If you live in Wales, Scotland or Northern Ireland then you can contact your local council or local authority to see what support they can provide.

Scotland-only: All local councils run Scottish Welfare Fund. This includes a crisis grant which can be applied for (provided you are eligible) and can cover cost of food and gas and electricity in an emergency. Find out how to apply for a crisis grant

Your local Citizens Advice office:

Contact your local Citizens Advice office. It will be able to help you identify any grants you may be entitled to and support you with any applications. Use the links below to find your local Citizens Advice:

• England and Wales
• Scotland
• Northern Ireland

British Gas Energy Trust:

The British Gas Energy Trust is an independent charitable trust set up to support families and individuals facing financial hardship and fuel poverty across England, Wales and Scotland. There is help available whether you are a British Gas customer, or with a different supplier.

Social Housing Provider:

If you are renting through a Housing Association some social housing providers have pots of funding for energy support. You could try contacting your social housing provider to see if they can offer advice and support.

Home Energy Scotland (Scotland-only):

Home Energy Scotland provide advice and support on energy issues, including accessing grants for those eligible for energy efficiency measures.

How to access the Energy Support Scheme:

The Energy Bills Support Scheme is an energy bills discount provided by the government to eligible households. Find out more about the scheme from the UK government website.

Please reach out to us if you are still not able to resolve your issue or if you want us to step in or your behalf to assist you in the matter

admin@peoplescharity.co.uk